Shipping policy
Shipping Policy
At MyPetoo, we are committed to providing a smooth and reliable shopping experience for you and your pets.
This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within:
1–3 business days
after your purchase is completed.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times:
United States Orders
Standard Shipping: 5–10 business days
Please note that delivery times are estimates and may vary depending on:
Shipping location
Carrier delays
Weather conditions
Holidays
Other circumstances outside of our control
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to update after your order has shipped.
You can use your tracking number to monitor your package's progress.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
MyPetoo is not responsible for delays or failed deliveries caused by:
Incorrect addresses
Missing apartment numbers
Incorrect postal codes
Customer-provided shipping information errors
If you notice an error with your shipping address, please contact us as soon as possible.
We will do our best to assist you, but we cannot guarantee changes after an order has been processed.
Delayed or Lost Packages
While we work with reliable shipping carriers, delays may occasionally occur.
If your package is delayed, please first check your tracking information and allow additional time for delivery.
If your tracking shows that your package has been delivered but you have not received it, please:
Check around your delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
If you still cannot locate your package, please contact us and we will assist you in resolving the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the damaged package or product
A description of the issue
Our team will review the situation and help provide a solution.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
Contact Us
If you have any questions about shipping or your order, please contact us:
MyPetoo
Email:
bulaidianup@gmail.com
© 2026 MyPetoo. All Rights Reserved.
