Refund policy

Refund Policy

Last updated: August 2026

At MyPetoo, your satisfaction is our priority. We stand behind our products and want you and your pet to have the best possible experience.

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in reasonable condition.
The item must not be intentionally damaged or misused.
You must provide proof of purchase.
Your order information must be provided so we can verify the purchase.

To start a return, please contact us at:

bulaidianup@gmail.com

Please do not send items back without first contacting our support team. Returns sent without prior approval may not be accepted.

Return Process

Once your return request is approved, we will provide instructions regarding the return process.

Customers are responsible for following the return instructions provided by our support team.

Please ensure returned items are packaged securely to prevent damage during shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives:

Damaged
Defective
Missing parts
Different from what you ordered

Please contact us within 7 days of delivery with:

Your order number
Photos or videos showing the issue
A description of the problem

We will review the issue and work with you to provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items damaged through misuse or improper handling
Items altered after delivery
Products returned without prior approval
Gift cards or promotional items where applicable

If you are unsure whether your order qualifies for a return, please contact us before sending anything back.

Exchanges

If you received a defective or incorrect item, please contact our support team.

For other exchanges, the fastest solution may be to return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow:

5–10 business days for your bank or payment provider to process the refund after approval.

Processing times may vary depending on your financial institution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot always be cancelled.

If your order has already shipped, please follow our return process after receiving the item.

Pet Product Disclaimer

MyPetoo products are designed to support pet care, hygiene, and training routines.

Every pet is different, and results may vary depending on factors including:

Age
Breed
Training history
Environment
Individual behavior

While many customers experience positive results, MyPetoo does not guarantee that every pet will respond in the same way.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

MyPetoo

Email: